Privacy Policy


This Policy applies to the User of this Website, and Rainstick Trading Ltd, the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website and any Services or Systems therein.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account” means collectively the information and credentials used by Users to access Material and/or any communications System on the Website;

“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

“Cookie” means a small text file placed on your computer by when you visit certain parts of this Website. This allows us to identify recurring visitors and to analyse their browsing habits within the Website, as well as add to the functionality of this Website.

“Data” means collectively all information that you submit to the Website. This includes, but is not limited to, information submitted using any of our Services or Systems;

“Service” means collectively any online facilities, tools, services or information that Rainstick Trading Ltd makes available through the Website either now or in the future;

“System” means any online communications infrastructure that Rainstick Trading Ltd makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users” means any third party that accesses the Website and is not employed by Rainstick Trading Ltd and acting in the course of their employment; and

“Website” means the website that you are currently using and any sub-domains of this site (e.g. subdomain) unless expressly excluded by their own terms and conditions.

2. Who we are
Rainstick Trading Ltd import handmade gifts and musical instruments from South America, Africa and South East Asia.
Our address:
Unit 3
Carlton Park Industrial Estate
IP17 2NL

3. Our legal basis for processing User’s Data
Whenever we process User’s Data we need a “legal basis” for doing so. The different legal bases we rely on are either:
3.1 Consent: The User has told us they are happy for us to process their Data to deliver our services to them;
or 3.2 Legitimate interests: The processing of the User’s Data is necessary for us to conduct our business, but not where the User’s rights are overridden by the rights of Rainstick Trading Ltd.

4. Data Collected
Without limitation, any of the following Data may be collected:
4.1 Name;
4.2 Company
4.3 Contact information such as postal address, email address and telephone numbers;
4.4 Web browser type and version (automatically collected);
4.5 Operating system (automatically collected);
4.6 Referring websites, your activity on this Website, and the site you exit to (automatically collected); and
4.7 Cookie information (see clause 9 below).

5. Why we collect your Data, and how long we hold it for.
5.1 We collect Data in order to fulfil the services laid out on this website and delivered by Rainstick Trading Ltd. Any Data you submit will be retained for as long as you use the Services and Systems mentioned on this Website. Additional data that you may submit through any communications system that we provide will be retained for the period required to fulfil the services laid out out on this website and delivered by Rainstick Trading Ltd.

6. Securing your Data
6.1 Data security is of great importance to Rainstick Trading Ltd. and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

6.2 Unless we are obliged or permitted by law to do so, and subject to Clause 6 below (Business Ownership and Control), your Data will not be disclosed to third parties.

6.3 Data is either held in your account on, or within your account on our local Systems (‘Quickbooks’) or within our email correspondence. We do not record or store any credit card numbers or bank account details.

6.4 The Website is secured with security software (‘Wordfence’) which imposes considerable obstacles against database attacks. Our servers have a managed firewall which minimizes the number of services open to the Internet (minimal attack surface).

6.5 All Data contained on the Website server is regularly backed-up (encrypted) and stored on a remote server.

7. Changes of Business Ownership and Control
7.1 Rainstick Trading Ltd may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties.  Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.

7.2 In the event that any Data submitted by Users will be transferred in such a manner, you be contacted in advance and informed of the changes. When contacted you be given the choice to have your Data deleted or withheld from the new owner or controller.

8. Accessing or Deleting your Data
8.1 You have the right to ask for a copy of your Data and/or for that Data to be deleted at any time.

Rainstick Trading Ltd.
Our address:
Unit 3
Carlton Park Industrial Estate
IP17 2NL
Ph: 01728 604 500

9. Breach of Data
9.1 We will notify Users of any breach of their Data on our Systems.

10. Use of Cookies
10.1 Rainstick Trading Ltd. will set and access Cookies on your computer. Cookies that may be placed in your browser are detailed in our Cookie Policy

11. Changes to this Policy
11.1 Rainstick Trading Ltd. reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alteration.